By Andrew Irumba
Kampala: Management of Equity Bank Uganda has come under fire from the general public for acting so inhumane by treating their ill client with contempt, and embarrassing him on his sickbed.
Trouble for Equity bank started when one of their elderly clients (Names withheld on request) fell so ill that he had to be admitted at Norvik Hospital in Kampala, where he was put on oxygen. However, when his health condition deteriorated, the patient’s family decided to transfer him from Norvik to Nakasero hospital, but they couldn’t do so, because they had unpaid bills.
The Patient then sent his son with instruction to Equity to withdraw money such that he could clear the bills and get transferred to Nakasero Hospital. However, the Equity Bank managers refused to release the money and insisted that the patient had to go in person to withdraw the money. Left with no choice, the Patient’s attendants and nurses had to drive him, on oxygen, to Equity bank, before the managers accepted to release the money.
Patient’s Son Speaks Out
While giving his account of the whole embarrassing scenario, the Patient’s son William Kavuma revealed that the hospital has no blame. He claims they wanted to transfer their father from Norvik to Nakasero Hospital but they had bills to clear first at Norvik, before the patient could be released. They contacted Equity bank but the managers refused to give money to the old man unless he got there in person.
“Equity bank is the problem not Nakasero Hospital. Nakasero Hospital welcomed us nicely and even the care they gave is the best I’ve ever seen father in now in ICU at Nakasero Hospital. When transferring the patient from Norvik to Nakasero we had to pay bills of Norvik but Equity bank refused Dad to access his funds unless he is brought to the bank . We explained to Equity manager. He came took fotos and video recordings but still he told us the head office refused unless the customer comes to the bank personally. He was on oxygen under critical management but we took him to the bank.” Kavuma said.
Equity Bank Remains Silent
Despite the shaming saga circulating all over social media the whole day, not single word has been hear or read from Equity Bank. Actually, our efforts to get a comment from were futile since their phones went unanswered.