Equity Bank Finally Speaks Out On ‘Mistreated’ Patient Saga

Equity Bank Finally Speaks Out On ‘Mistreated’ Patient Saga

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By Andrew Irumba

Kampala: We published an article on this website yesterday  about a patient who got so embarrassed by managers at Equity bank, after they refused to release money to pay for his medical bills at Norvik Hospital unless he went there personally to withdraw it.

Left with no choice, medics at Norvik Hospital, where the patient was admitted and his family, endured the pain of carrying their loved one on his sickbed to Equity bank to  withdraw the money, such that he could pay his medical bills, before being transferred to Nakasero Hospital.

Following the entire saga, Equity bank management had  opted to remain  silent. However, after realising that the matter was escalating  because of the public attention it had attracted, the Bank has issued a statement exonerating themselves of any wrong doing. Equity bank statement reads thus;

“We refer to a post that  was made on social media about one of our customers who was brought to the banking hall from a hospital to perform a transaction. The predicament of our customer’s illness was brought to our attention, and in the process of finding a solution, the family brought him to the Bank.

We confirm that the Bank is in touch with the family. We value all our customers and we will always do everything within the law to ensure that we treat them with utmost dignity  and respect.

We wish our customer quick recovery.”   

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