By Spy Uganda
Kampala: According to the bank’s statement seen by this website, Centenary Bank Uganda is on spot over its half baked employees who transferred huge sums of customer’s money to their accounts.
This has been revealed through the bank’s statement to their aggrieved customers who have since vowed to quit working with the bank that has made it a daily business to leave their customers in losses by withdrawing and transferring their money under excuses of having unprofessional employees.
The bank’s statement reads;
We are aware of a recent incident of an unauthorised transfer of funds from a customer’s account to a third party’s account in another bank.
Investigations into the matter were conducted by Centenary Bank along with the Uganda Police which led to arrests of some of our Bank Staff and accomplices.
All persons who have been found culpable are being prosecuted by the Police in accordance with the laws of Uganda. The Bank is engaged in private discussions with the concerned account holder.
Centenary Bank wishes to assure the General public that in line with its zero-tolerance to any form of financial malpractice, it shall bring all perpetrators to account.”
However, some clients that interacted with our reporter this evening revealed that this is not the first time the bank has left them nursing wounds of losses hence vowing to suspend their cooperation with the incompetent bank.
“At first that bank withdrew my money under dubious ways, and funny enough when I tried to seek clarification from their manager on one of their branches, I was told to always be sure of the total amount of money I have on my accounts before complaining, can you imagine… And that’s the only help I got, I don’t think this bank is in Uganda to benefit us,” the bank’s customer in Wandegeya revealed on condition of anonymity.
In the same vein, another furious client in Kyebando, noted that Centenary Bank transferred his money according to his mini statement, and the day he took his complaint to the branch manager, he was told to come back the next day, but unfortunately, when he returned the next day, he found his account closed and when he inquired why, he was told that someone had hacked in and therefore needed 2 years to retrieve his account a move that left him in a loss of seven (7) millions of Uganda Shillings.
“Till today, I wonder how people banking with Centenary Bank make it because am very sure that that bank can’t operate on its capital but instead depends on their unprofessional deals of transferring and blocking our accounts to run their bank. I wonder why the government doesn’t listen to our cry but instead leave these foreign-based banks to milk us till death,” another angry customer spit venom.