Stop Cheating Customers: ERA Puts UMEME On Tenterhooks Over Unauthorized Yaka Deductions

Stop Cheating Customers: ERA Puts UMEME On Tenterhooks Over Unauthorized Yaka Deductions

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By Spy Uganda

Kampala : The Electricity Regulatory Authority-ERA has directed Umeme to stop unauthorized Yaka deductions following complaints from a section of members of the public after getting fewer Yaka units than what they pay for last month.

According to a statement released by Julius Wandera, the Director of Communication at ERA,  investigations into the matter have kicked off and proper action would be taken.

“The Electricity Regulatory Authority has received complaints from electricity customers about unexpected deductions from prepaid (Yaka) vended amounts in March and April 2021 by Umeme Limited,” reads part of the letter.

“This uncommunicated action has left consumers with less energy unit compared to what is expected based on the approved tariff structure.”

ERA further noted that ”by adjusting monthly lifeline units and imposing fixed recoverable amounts on consumers, Umeme Limited is implementing tariff structure different from that approved by the regulator and is in violation of the Electricity Act 1999,”

Statement From ERA

“Umeme Limited has been directed to IMMEDIATELY STOP the action as ERA conducts investigations into the matter.” the letter adds

However, Peter Kaujju, the Umeme spokesperson said the deductions are from an error in December when some customers received more than what they had paid for, adding that the deductions were meant to correct the error.

“In December 2020, some customers received more units (excess credit) than they paid for. In light of the above, the excess credit was recovered during the March/April 2021 transactions,” Kaujju said.

He added that the excess credit for those Customers who have not yet purchased tokens, will be recovered from their next transactions and all the affected customers will be/have been notified by SMS.

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