Via his Twitter handle, Tumwebaze fumed at MTN Uganda for chopping his airtime on dropped calls.
For some of our readers, a dropped call happens when your phone gets disconnected somehow from the cellular network. Usually, this happens because of poor cell signal wherever you are that causes the call to drop.
Tumwebaze wonders whether quality service is still one of MTN Uganda’s objectives. He says network around Mbarara is very poor to support a call but even amidst all that, MTN Uganda proudly deducts his airtime.
”Dropped calls is the normal moreover at a cost. Uganda Communications Commission (UCC) this should be a regulatory concern! MTN you’re obliged by licence to offer quality service.Why charge me for a dropped call? This is unacceptable,” Tumwebaze fumed at MTN online team which responded to him thus;
@mtnug is quality of service still one of ur objectives?
Network around Mbarara is just a mess. Dropped calls is the normal moreover at a cost. @UCC_Official this shd be a regulatory concern! @mtnug ur obliged by licence to offer quality service.Why charge me for a dropped call?
— Frank K Tumwebaze,MP : Psalms 124 : 1-8 (@FrankTumwebazek) July 9, 2022
Tumwebaze fires back,”You know the money you charge per dropped call.”